Terms & Conditions of Sale

  • “Applicos”, shall mean Applicos B.V., a Dutch corporation, registered with the Chamber of Commerce under number 08056653;
  • “Customer” shall mean the company or person ordering any products or services of Applicos or the company or person identified in the quotation, offer or invoice associated herewith.

  1. Offer; Confirmation; Agreement
    1. These terms and conditions (“Terms and Conditions”) apply to and form an integral part of:
      1. all quotations and offers (“Offer”) for the sale of products (“Deliverables”) by Applicos to Customer and the supply of services (“Services”) by Applicos to Customer;
      2. all acceptances, acknowledgements or confirmations by Applicos (“Confirmation”) of any order of Customer;
      3. any agreement between Applicos and Customer resulting from such Offer or Confirmation (“Agreement”).
    1. These Terms and Conditions shall constitute all of the terms and conditions of any Offer and Confirmation by Applicos and any Agreement between Applicos and Customer with regard to the sale by Applicos of Deliverables to Customer and/or the supply of Services by Applicos to Customer.
    2. Any terms and conditions issued by Customer or referenced on any document or documents issued by Customer either before or after issuance of any document by Applicos setting forth or referring to these Terms and Conditions are hereby explicitly rejected and disregarded by Applicos and any such document shall be wholly inapplicable to any Offer, Confirmation or Agreement and to any sale of Deliverables or Services made by Applicos and shall not be binding in any way on Applicos. No Offer, Confirmation or Agreement constitutes an acceptance by Applicos of any other terms and conditions and Applicos does not intend to enter into an agreement other than under these Terms and Conditions.

  2. Responsibility
    1. Customer is responsible for providing Applicos with error-free materials and information (“Customer Materials”) to the extent needed for preparation and manufacture of Deliverables and performance of Services. Applicos is not responsible for errors in Customer Materials or use of the same in Deliverables or Services.
    2. Applicos will be entitled to charge Customer for any costs incurred by Applicos for the correction of any errors in Customer Materials.

  3. Pricing
    1. Prices will be as quoted by Applicos or, in the absence of a written quote, as set out in Applicos’ published list price at the time of Confirmation of an order by Applicos.
    2. All prices are subject to change without notice, unless a firm Offer is made in writing and accepted within 30 (thirty) days or such other period as specified in writing by Applicos.
    3. Prices are exclusive of all sales, use and similar taxes. Any tax Applicos may be required to collect or pay upon the sale or delivery of Deliverables or Services shall be paid by Customer at the time Deliverables or Services are delivered, and Customer remains liable for any other taxes, including taxes not collected and Customer agrees to indemnify Applicos against all liability associated therewith.
    4. Claims for retroactive cash discounts will not be honored.

  4. Invoicing; Payment terms
    1. Unless agreed otherwise between Applicos and Customer in writing, Applicos may invoice upon delivery of Deliverables and Services. If deliveries are made in installments, each installment may be invoiced separately and shall be paid by Customer when due.
    2. Payment for work performed by Applicos but not yet delivered will be due and payable upon Customer’s sale or discontinuance of its business, illiquidity or upon its filing for bankruptcy protection or being declared bankrupt.
    3. Payment terms are net 30 (thirty) days or such other term as stated in the Offer (the “Due Date”).
    4. Applicos retains the right to refuse credit terms to any Customer. If, in Applicos’ judgment, Customer’s financial condition at any time does not justify the payment terms specified herein, then Applicos may require full or partial payment in advance or other payment terms as condition for delivery and Applicos may suspend, delay or cancel any credit, delivery or any other performance by Applicos.
    5. Applicos may also require full or partial advance payment for any Customized Work (as defined in Section 7.1).
    6. Invoices not paid by Customer on the Due Date will be considered in default and may be referred to an attorney or collection agency. Customer agrees to reimburse Applicos its reasonable expenses, including attorneys’ and other fees incurred in collecting any amounts due.
    7. Balances not paid on the Due Date will be subject to an interest charge on the outstanding balance at the rate of 1.5% (one and a half per cent) per month.
    8. Payments received by Applicos after the Due Date shall be applied against interest, expenses and principal as Applicos determines in its sole discretion.
    9. Customer shall not offset, withhold or reduce any payment(s) due by it to Applicos.

  5. Delivery; Inspection; Acceptance; Title
    1. Applicos will use its commercially reasonable efforts to provide Deliverables and Services in accordance with any schedule estimate provided to Customer. However, such schedule estimates are non-binding, are best estimates only and Applicos shall not be liable for any damages or penalties for delay in delivery or for failure to give notice of such delay.
    2. Shipment of Deliverables shall be EXW (Ex Works; Incoterms 2010). Risk of loss or damage shall pass to Customer upon Applicos making Deliverables available, suitably packed, at Applicos’ premises in Zwolle, the Netherlands.
    3. At the time of delivery, Customer shall promptly inspect Deliverables for conformance with the order.
    4. Deliverables shall be deemed accepted by Customer immediately upon completion of inspection but in any event no later than one week after delivery, unless Customer shall within one week after delivery, identify and report to Applicos errors not present within the Customer Materials.
    5. No Deliverables may be returned without the prior authorization of Applicos.
    6. Title in the Deliverables shall pass to Customer upon payment in full of the purchase price in respect thereof.

  6. Cancellation; Termination
    1. In the event Customer cancels an order due to no fault of Applicos, a cancellation charge will be assessed by Applicos based upon costs incurred and time spent, plus a reasonable profit.
    2. Applicos may terminate any order upon 5 (five) days prior notice if the Agreement is breached by Customer.

  7. Rights in Deliverables
    1. Unless agreed otherwise between Applicos and Customer in writing, effective upon acceptance of the Deliverables by Customer and receipt of payment from Customer for all Deliverables, all rights, title and interest in any custom work specifically designed, specified, requisitioned and paid for by Customer that is embedded in the Deliverables (“Customized Work”) shall pass to Customer. However, Applicos retains all rights, title and interest in any and all Applicos intellectual property (“Applicos IP”) which is embedded in the Deliverables. Applicos also retains all rights, title and interest in any Customized Work for which full payment has not been made by Customer.
    2. Applicos shall not be restricted from preparing Deliverables or performing Services substantially similar in nature to the Deliverables and Services provided hereunder for any third party, both during and after the term of the Agreement.
    3. Applicos shall under no Agreement be restricted from using any ideas, concepts, know-how, methodology, content or techniques related to Deliverables or Services, and Applicos retains and Customer grants a royalty-free license to use Customized Work for all purposes, applications or customers, provided that such use does not infringe the patent, copyright, or trademark rights of Customer.

  8. Support
    1. Customer may order support services from Applicos’ support offering as available (“Support”). Any Support obligations are subject to the Deliverable-specific or Services-specific Support terms and the terms indicated in the Offer, Confirmation or Agreement.
    2. To be eligible for Support, Deliverables must be at current specified revision levels and, in Applicos’ reasonable opinion, in good operating condition.
    3. Relocation of Deliverables may result in additional Support charges and modified Support response times. Support of Deliverables moved to another location is subject to availability.
    4. Customer is responsible for removing any third-party products not eligible for Support to enable Applicos to perform Support. Additional charges, computed at Applicos’ standard rates, may be incurred for any extra work caused by such third party products.
    5. Support does not cover any damage, defects or failures caused by (i) use of non-Applicos media, supplies and other products; (ii) site conditions that do not conform to Applicos’ site specifications; or (iii) neglect, improper use, fire or water damage, electrical disturbances, transportation, work, or modification by non-Applicos employees or subcontractors, or (iv) other causes beyond Applicos’ control.
    6. Customer is responsible for maintaining a procedure external to Deliverables to reconstruct lost or altered Customer files, data or programs.
    7. Customer will have a representative present when Applicos provides Support at Customer’s site.
    8. Customer will notify Applicos if Deliverables are being used in an environment that poses a potential health hazard to Applicos employees or subcontractors. Applicos may require Customer to maintain such Deliverables under Applicos supervision.
    9. Either party may remove Deliverables from being subject to Support or cancel a Support obligation upon 60 (sixty) days advance written notice.

  9. Warranty
    1. Applicos warrants that under normal use each Deliverables’ hardware (“Hardware”) shall, at the time of delivery to Customer and for a period of 12 (twelve) months thereafter, or such other period as may be agreed upon in writing between Applicos and Customer, be free from defects in material or workmanship and shall substantially conform to Applicos’ specifications for such Hardware, or such other specifications as Applicos has agreed to in writing, as the case may be.
    2. Applicos warrants that its licensed software (“Software”) will conform materially to its specifications and be free of malware at the time of delivery. Applicos’ warranties for Software will begin on the date of delivery and unless otherwise specified by Applicos, will last for 90 (ninety) days.
    3. Applicos does not warrant that Software will operate in hardware and software combinations selected by Customer, or meet requirements specified by Customer.
    4. Applicos does not warrant that the operation of Hardware or Software will be uninterrupted or error free.
    5. If Applicos receives notice of defects or non-conformance of Hardware or Software as defined in this Section 9 during the warranty period, Applicos’ sole and exclusive obligation, and Customer's sole and exclusive right, with respect to claims under a warranty shall be limited to the replacement or repair of the affected Hardware or Software. Customer will pay expenses for return of such Hardware or Software. Applicos will pay expenses for re-shipment of repaired or replacement Hardware or Software. If Applicos is unable, within a reasonable time, to repair or replace the affected Hardware or Software, Customer will be entitled to terminate the Agreement as it relates to the affected Hardware or Software and receive a refund of the purchase price upon prompt return of the Hardware or Software to Applicos. The defective or non-conforming Products shall become Seller’s property as soon as they have been replaced or credited for.
    6. Applicos warrants that Support will be provided in a professional and workmanlike manner.
    7. Some newly manufactured Hardware may contain and Support may use remanufactured parts that are equivalent to new in performance.
    8. The above warranties do not apply to alleged defects or non-conformance resulting from improper or inadequate site preparation, maintenance, repair, installation or calibration by Customer; Customer or third party supplied hardware or software, interfacing or supplies; unauthorized modification, improper use or operation outside of the specifications for the Deliverables, Hardware or Software by Customer; abuse, misuse, negligence, accident, loss or damage in transit after risk of loss to the Deliverables has passed to Customer.
    9. The limited warranties in this Section are only given to Customer and are not given to, nor may be used by any third party.

  10. Design changes
    1. Applicos reserves the right to make changes in the design of its products at any time without incurring any obligation to make equivalent changes in products previously manufactured or shipped.

  11. Upgrades and retrofits
    1. Applicos may offer upgrades and retrofits for product enhancement or to correct safety deficiencies at terms as determined by Applicos.
    2. Contract terms for performance-related upgrades and retrofits are based on the level of Support that has been purchased by Customer.
    3. Safety-related upgrades and retrofits are available independent of the level of purchased Support at terms as determined by Applicos. If a safety-related upgrade or retrofit is required, Applicos will notify the designated contact at the Customer’s facility.
    4. Customer should contact Applicos from time to time for the latest status of upgrades and retrofits.

  12. Confidentiality; Proprietary rights
    1. Applicos’ proprietary data include, without limitation, all non-public ideas, product concepts, hardware, engineering data software, manufacturing processes and techniques, reports, drawings, films, tapes, computer data bases and other information embodied in any Deliverable or otherwise disclosed to Customer by Applicos.
    2. Customer shall protect and preserve the confidentiality of all of the proprietary data known to Customer specifically, without limiting the generality of the foregoing. Customer will not use any portion of the proprietary
      data except as maybe required in connection with Customer’s operation of the Deliverables purchased from Applicos. No proprietary data, nor any disclosure, publication or discussion thereof with or to third parties, other than employees who need to know the proprietary data for the purpose of utilizing the Deliverables and who have agreed to protect its confidentiality, will be permitted without express prior consent of Applicos in each instance.
    3. Customer shall take all appropriate actions to secure the compliance by its officers, employees, agents and directors with the terms of this Section.
    4. Customer acknowledges that Applicos’ remedies for any breach of this Section may include, in addition to damage and other available remedies, injunctive relief enjoining any such breach.
    5. If there is a Mutual Non Disclosure Agreement (“NDA”) in place between Applicos and Customer, this NDA will replace this Section 12, and the NDA, together with the Agreement will constitute the entire agreement between Applicos and Customer.

  13. Disclaimer; Limitation of Liability; Force Majeure
    1. Neither Applicos nor its suppliers shall be liable to Customer or any third party for any punitive, special, consequential, incidental or indirect damages including, without limitation, loss of profits and/or loss of use or loss of goodwill, including where arising out of a delay in delivery or a delay in meeting the Deliverables or Services in question, or arising out of the use or inability to use Deliverables or Services, even if advised of the possibility of such damages.
    2. The maximum aggregate liability of Applicos relating to or arising out of an Agreement, whether in contract, tort or otherwise, shall not exceed the total amounts paid by Customer to Applicos for the Deliverables or Services in question.
    3. Applicos will not be liable for any failure or delay in its performance under an Agreement due to any cause beyond its reasonable control, including but not limited to acts of war or terrorism, acts of God, earthquake, flood, embargo, riot, sabotage, labor shortage or dispute, governmental act or failure of the Internet.

  14. General Provisions
    1. Attorneys’ Fees – In case suit or action is brought to enforce any of the terms or conditions of an Agreement, the successful party shall be entitled to reasonable attorneys' fees and costs.
    2. Severability – In the event that any one or more provisions of an Agreement shall be declared invalid, illegal or unenforceable in any respect by a court of competent jurisdiction, the validity, legality, enforceability of the remaining provisions contained therein shall not in any way be affected or impaired thereby.
    3. Entire agreement – An Agreement will constitute the entire agreement between Applicos and Customer with respect to its subject matter, notwithstanding any inconsistent or additional terms and conditions in Customer’s orders, in any other documents submitted to Applicos by Customer or any other agreement. To the extent that terms and conditions or prices in an Agreement conflict with any price lists, the terms and conditions of the Agreement will prevail. An Agreement may only be modified by a written amendment signed by the authorized representatives of both Applicos and Customer.
    4. Assignability; Right to pledge – Neither the benefits nor obligations of a Confirmation or Agreement are assignable or can be pledged by Customer without the written consent of Applicos. Any and all accounts receivable and/or other rights of Applicos, obtained under any Confirmation or Agreement, can be assigned and/or transferred freely and/or pledged to third parties by Applicos. Customer agrees that Applicos is authorized to do so.
    5. No waiver – Failure on the part of Applicos to exercise, or any delay in exercising, any right or remedy arising from any Offer, Confirmation or Agreement, or these Terms and Conditions, shall not operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy arising therefrom preclude any other or future exercise or the exercise of any other right or remedy arising from any Offer, Confirmation or Agreement, or these Terms and Conditions or by law.
    6. Choice of law – Any Offer, Confirmation or Agreement shall be governed by and construed in accordance with the laws of the Netherlands without regard to the principles of conflict of laws.
    7. Dispute resolution – For the purposes of resolution of each and any dispute that has arisen or might arise out of or in connection with the Offer, Confirmation or Agreement, or any further agreements resulting from the same, the parties shall – or the most diligent party shall – file a request for mediation with the secretariat of the Netherlands Arbitration Institute (“NAI”) in accordance with the NAI Mediation Rules. If such request fails to result in a comprehensive resolution of the dispute by execution of a settlement agreement as referred to in Article 7(A) of the NAI Mediation Rules the dispute shall be exclusively submitted to the competent court in Zwolle, the Netherlands.
    8. Modifications and changes – Applicos reserves the right to make any amendments or modifications to these Terms and Conditions at any time. Such amendments and modifications shall have effect (i) on all Offers, Confirmations and Agreements referring to such amended or modified Terms and Conditions as from the date of such Offer, Confirmation or Agreement, and (ii) on any existing Agreement 30 (thirty) days from notification of such amendments or modifications by Applicos to Customer, unless Customer has notified Applicos within such 30 (thirty) days period that it objects thereto.

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